Terms and conditions of use

The web site Artinoo is owned and operated by S.A GLOBAL COMMERCE CONSULTING INITIATIVE . This document governs your relationship with www.artinoo.com. By using the Services, you are agreeing to all of the Terms of Service. The owner may update by the terms and conditions of use from time to time to suit and protect the consumer and the owner. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

You should carefully read the provisions that follow because they are a contract setting terms and conditions for products and services of our online catalog product. The “click” that ends and completes your order it constitutes the confirmation of your acceptance of these terms and conditions of our web site use. Therefore, do not order any product from our web site and services unless you accept the conditions set out below.

1. Excluded Services

The services provided by the Artinoo.com do not include the provision of computer or other necessary equipment to access the web site. To use artinoo.com, you will require Internet connectivity and appropriate telecommunication links. We shall not be liable for any telephone or other costs that you may incur.

2. Intellectual Property

The content of the Artinoo.com is protected by copyright, trademarks, database, and other intellectual property rights. The content must not be stocked on any server or other storage device connected to a network. The content should not reproduce, modify, copy or use for commercial purposes without written permission from Artinoo.com owners.

3. Payment & security

This contract is a distance contract that is intended to define the rights and obligations of the parties concerning the selling of the website products on Internet. The website uses the platform CMI.

CMI is an operator of Electronic Commerce in Morocco, its mission is to provide to online businesses the secure payment services. These services allow to the online business owner, like Artinoo.com, to sell their products and services on the Internet both in Morocco and abroad.

4. Price

The selling price of the product on the time of registration of the order including shipping costs are paid by the customer. These charge are indicated before the registration of the order. The selling price of a product may be changed at any time. This change will not affect the previous orders. Price changes will be communicated to the customer before any order confirmation or order delivery. Any rate change will be reflected in the price of products.

5. Countries Taxes and Duties

Sometimes there is the possibility to pay extra charges like taxes and duties which should appear at the time of delivery. Artinoo cannot control this kind of charges like taxes which are applicable by some countries on International deliveries.

6. The product specifications

The product specifications (weight, size, color etc.) that are displayed with the product pictures are only approximate. All our products are handicraft objects. That is why there may be a variation in the pictures and the respective products. Artinoo.com will provide and deliver the product will be seen on the images.

7. Delivery and Shipping

Delivery of the ordered products shall be made to the buyer’s address. The buyer’s address must be specified in the order forms. The buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

Artinoo.com shall mobilize all its means to meet any date agreed for delivery. The time of delivery is not the essence, and Artinoo.com is not liable for any losses, costs, damages or expenses experienced by the buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date. However, when artinoo.com and the buyer agreed on a specific date of delivery, and may some problems occur to postpone the date of delivery, artinoo.com will notify the buyer and will agree on new delivery date or receive a full refund.

8. Cancelation and Return

The buyer should examine the products immediately upon receiving and should notify the artinoo.com by an email within 7 days of delivery if Goods are damaged or do not comply with any of the Contract. If the Buyer fails to contact us during the 7 days after the recipient, the buyer shall be reasoned to have accepted the products.

If a claim of defect or damage is made, the products must be returned by the buyer to the artinoo.com. The buyer decided to return the goods, he will be entitled to a full refund plus any return postal charges.

Goods that will be returned must clearly show the order number obtained from the artinoo.com on the package. When the Goods are returned and found to be damaged due to the buyer’s fault, the buyer will be liable for the cost to remedy such damage.